Terms and conditions of sale

Our standard payment options include bank deposit and credit card payments. For certain orders we may exclude credit card payments and require payment by direct deposit or wire transfer. Other payment methods are only acceptable by prior arrangement. After receiving your order our staff will confirm that products are available from stock. In the unusual event that a product is not available from stock, we will discuss with you how to proceed. Bank deposits should not be sent (and credit cards are not billed) until we have confirmed that we can supply your order.

Available shipping options include pick up from our warehouse by appointment, as well as standard and express delivery worldwide. If you have a specific delivery requirement, make a comment in your order notes, otherwise we may ship with the postal service or use other delivery agents at our option. The automated system is unable to calculate shipping quotes for orders with very large or heavy items. In this case, you can still place the order online without a shipping quote and we will contact to you to discuss shipping before your order is processed.

We stand behind the products we sell, and we support all relevant consumer guarantees. We will gladly repair, replace, or refund products within the rules of Australian Consumer Law. If you have a problem with equipment you purchased from us, please contact us to discuss it and arrange a return authorization if appropriate, as unsolicited shipments fall outside our standard processes.

The purchaser must inspect the goods upon receipt, and any complaint must be made to Proxxon World within one week of receipt. Proxxon World will repair, replace, or refund at its option goods which are defective by manufacture, or insured goods which are damaged during shipping to the customer. Hidden defects which may arise in usage must be notified to us upon detection, however not later than one year after receipt.

Proxxon machinery, devices and power tools are designed and manufactured for private use in hobby, artisan and technician applications. The tools are high-quality, but not industrial products. They are not intended for heavy, continuous use in factories or production workshops. The following shall not be cause for a warranty claim:

  • customer modification or repair of the tool;
  • fitment of unapproved accessories or parts;
  • excessive wear due to factory or production usage;
  • breakage, distortion or failure to function due to application of excessive force;
  • damage of any kind due to impacts, liquid spills, or electrical supply falling outside of IEC-defined standards.

Proxxon World maintains the stock of spare parts recommended by the manufacturer Proxxon GmbH, along with tools, jigs, fixtures and instruments necessary for warranty repair and post-warranty repair where practicable. The purpose of these spare parts is the repair by Proxxon World technicians at Proxxon World premises. We do not undertake always to make spare parts available outside those conditions, but we will address each situation with you if an exception is requested.

We will not be liable for claims of consequential damage or personal injury caused by your modification, nor by malfunction, misuse, failure to operate, operation when fitted with non-Proxxon accessories or unsafe application of any product. Nothing in the aforementioned paragraphs shall be construed to reduce or exclude any statutory rights you may have in any Australian state in which the sale is made by Proxxon World.

Pricing, inclusions, specifications, availability, and terms of offer are subject to change without notice. Though we abide by all relevant consumer protection laws and endeavor to please every customer, we disclaim responsibility for errors or omissions in the information on the web site.

Prices shown in the product catalog do not include shipping costs or applicable taxes. Orders for Australia delivery will have GST added during the checkout process. Orders for rest-of-world delivery may be assessed for duties and taxes at the point of entry. Mains-powered tools delivered to Australia or New Zealand include the relevant C-Tick certification and are supplied with an appropriate mains plug installed. Tools delivered to other countries include the manufacturer's certifications only, and may be supplied with a European plug - contact us for details.

By placing an order on the web site, you make an offer for a contract of sale. However, the automated acceptance and confirmation of an order does not represent an acceptance of your offer. All orders are processed manually by our staff, and fulfillment is subject to availability, risk assessment, and other factors. We reserve the right to refuse orders or request alternative payment methods for any reason.